Villa Osprey Lane

1. Contact us: Contact Customer Support via Chat with your Booking Reference Number. You can also contact us using the details shown on the booking confirmation you received by email. Our representatives will be able to guide you through the cancellation process.

2. Provide necessary details: Be prepared to provide the booking reference number or any other identifying information related to your reservation. This will help the customer support representative locate your reservation quickly.

3. Check the cancellation policy: Review the cancellation policy of your reservation. Some bookings may offer a full refund if canceled within a certain time frame, while others may have cancellation fees or non-refundable deposits. Understanding the policy will give you a better idea of any potential charges.

4. Submit the cancellation request: Inform the customer support representative that you want to cancel your reservation. They will guide you through the necessary steps, which might involve filling out a cancellation form, sending a cancellation email, or providing your consent over the phone.

5. Confirm the cancellation: After submitting the cancellation request, ask for confirmation. Ensure that you receive written or verbal confirmation of the cancellation, along with any refund details if applicable.

1. Login to your account.
2. Find the "My Bookings" section. This is located in your account dashboard.
3. Locate the reservation you want to pay for and click on it to open the details page.
4. Look for a "Pay Now" or "Make Payment" button/link and click on it.
5. You will be directed to a secure payment page where you can select your preferred payment method.
6. Enter your payment details, such as credit card information or other applicable payment options.
7. Review the payment summary to ensure accuracy, including the booking details, the amount to be paid, and any additional charges.
8. Once you are satisfied with the information, click on the "Submit" or "Pay Now" button to complete the payment.
9. After successful payment, you will receive a payment confirmation via email and in a separate email the reservation confirmation

Concierge Service Overview

Key Features

• Personalized Assistance: Tailored support based on individual preferences and needs.
• Reservation Management: Making reservations for restaurants, events, and travel arrangements.
• Event Planning: Organizing events, from meetings to weddings, ensuring every detail is handled.
• Travel Services: Arranging flights, transportation, and accommodations, including itinerary planning.
• Errand Running: Handling day-to-day tasks, such as grocery shopping, laundry, and more.

Benefits

• Time-Saving: Frees up clients' time by handling tasks they may not have time for.
• Expertise and Access: Provides insider knowledge and access to exclusive venues and services.
• Stress Reduction: Reduces the stress of planning and organizing, allowing clients to focus on other priorities.

Types of Concierge Services

• Residential Concierge: Available to assist guests with their stay, providing local recommendations.
• Corporate Concierge: Focused on assisting businesses with employee and client needs.

Cancellation Policy

• Cancellation before the start of the service: If you need to cancel your reservation or service booking, please do so at least 24 hours before the scheduled start time to avoid any cancellation fees.
• Late cancellations or no-shows: Cancellations made within 24 hours of the scheduled start time or no-shows will be subject to a cancellation fee. The amount of the fee may vary depending on the nature and duration of the service booked.
• Refunds: In case of eligible cancellations, refunds will be processed within a reasonable timeframe. Please note that any applicable processing fees or non-refundable deposits may be deducted from the refund amount.
• Booking modifications: If you need to modify your booking, such as changing the date or time, please contact our customer support as soon as possible. We will do our best to accommodate your request, but it may be subject to availability and additional fees.