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Cancellation Policies

September 13, 2022 by Kyara Mihailovich

Travelwada Cancellation Policies help protect Guests and Owners (hosts) equally.

Learn how each policy differs from the others and how you should handle cancellations for your future business vacations         These are the details you need to know.

What is the Cancellation Policy?

It is a system in place to oversee Guest and Owner cancellations. Depending on the terms and payout, Travelwada has several cancellation policies. If the Guests need to cancel the reservation, can be partially refunded from the total amount paid for the reservation, depending on which cancellation policy they choose. (exact terms also depend on the Owners).

Cancellation Options

All types of cancellations listed below are made by mutual agreement with the Owners. To protect both guests and owners, we elaborated on 4 types of cancellations. You will find these cancellation policies in the description of each property listed on the Travelwada platform.

Let’s examine the different types of cancellation policies on the Travelwada platform and you as the Guest can determine which one works best for your business vacation rental.

Cancellation with Flexible Policy

The Flexible cancellation policy is the most lenient option for guests. In this policy, guests are eligible for a full refund when canceling a reservation at least 24 hours before check-in (local time of the property).
If the guest cancels a reservation less than 24 hours before check-in, they will still need to pay for the minimum three-night stay, plus the Travelwada service fee.
If the guest decides to cancel the reservation after arriving, is NOT eligible for a refund for any remaining nights of the reservation.

Cancellation with Moderate Policy

The moderate cancellation policy is the most popular option. It is more restrictive than the Flexible policy but still allows guests a certain amount of flexibility and the opportunity to receive a refund.
With a moderate policy, Owners are less susceptible to cancellations. cancellation made at least 7 days before check-in will result in a full refund of the accommodation fees.
A guest who cancels their reservation within 3 days of the booking start date the guest will get a 50% refund if they decide to cancel after checking in. They will, however, be responsible for paying for any nights spent.
Guests are prohibited from canceling at the last minute to avoid financial penalties. Hosts (owners) are better protected against cancellation losses, and the nature of the cancellation policy may attract more serious guests.
Although Hosts (Owners) are still exposed to cancellations within a week of a reservation, they will still receive a lower cancellation rebate than their original booking fee. If the cancellation occurs, it may be difficult to find another booking to fill the dates.

Cancellation with Strict Policy

The Strict cancellation policy allows guests to receive a full refund if they cancel within 24 hours of booking and at least 14 days before check-in.
In the event of a cancellation within 24 hours, the guest is only entitled to a 50% refund, regardless of how far out the check-in date is.
A 50% refund will also be given if the cancellation takes place at least ten days prior to the booking date. Furthermore, the cleaning fee will be refunded to them, but the service fee is not. Refunds are NOT available if the guest cancels less than 7 days prior to the arrival date.
Due to the potential financial loss, guests cancel fewer bookings, and hosts have more time to find new bookings for canceled dates, thereby lowering revenue loss from cancellations.

Cancellation with Non-Refundable Policy

When a guest wants to cancel a reservation that is Non-refundable, with the policy Non-Refundable, then the refund will not be possible. All the Properties marked with the policy Non-Refundable, will not be subject to any refund, regardless of the nature of the cancellation. Also, a no-show on the check-in date will be considered a cancellation if the owner is not notified within 24h.

To the description of each property, you will find attached the cancellation policy. We encourage you to carefully read the cancellation policy of the property you wish to book before booking it or initiating any payment.

Travelwada is continually reviewing its Extenuating Circumstances policy in light of the COVID-19 pandemic. Therefore, the refund policy for unexpected personal circumstances will no longer be in effect as of December 20, 2022. A few examples are as follows:

  • Cancellations or delays of flights
  • Seasonal weather conditions to be expected

However, the extenuating circumstances policy will still cover large-scale events and circumstances, such as the following:

  • Earthquakes and tsunamis are natural disasters.
  • Emergencies, epidemics, and pandemics are declared by the government.
  • Government-imposed restrictions or prohibitions on travel.
  • Conflicts involving armed forces and other hostilities.

Choose a Cancellation Policy That Works For Your Business Trip!

Guest Cancellation Policy

There are specific instances or problems for which guests are eligible to receive a refund under Travelwada policy.

Guests may be eligible for full refunds in the following situations:

  • Property not accessible
  • The owner (host) cancels the booking within 24 hours of check-in, changes the reservation details without the consent of the guest,
  • The owner fails to provide the keys or access code for check-in.
  • Inaccurate listing property information
  • The Property description contained inaccurate or incomplete information (various factors might influence this, such as the
  • property’s size, location, number of bedrooms, and amenities, or broken or malfunctioning appliances could also be listed as an issue).
  • The Property is not cleaned or contains health or safety hazards.

In all cases mentioned above, the guest must provide evidence to support his claim.

Guests need to notify Travelwada within 24 hours if they experience any of these issues. The final decision regarding the guest’s refund will be made by Travelwada.

For a refund to be taken into consideration, the guest will need to provide concrete evidence to support their claim (photos, videos, and other documentation). The applicants must also show that they made attempts to directly contact and resolve the matter with the Owner. Following that, Travelwada will investigate the claim and contact the guest with a resolution befitting the situation.

Host Cancellation Policy

For Owners (hosts) when it comes to cancellation policies, you need to choose wisely, understanding how it influences your bookings and your rating. Dealing with cancellations is not very pleasant as it leaves you very little time to find a replacement guest or lost revenue. Choosing what works best for your listing will maximize your bookings and your ranking!

As part of Travelwada’s commitment to providing a pleasant experience for guests, the company strives to minimize host cancellations. There are, however, some circumstances in which the Owner might have no choice but to cancel a booking.

Keep in mind that depending on the timing and number of cancellations you have made recently, Travelwada will charge a fee if the Owner cancels a booking.

The following are some negatives of cancellations by hosts:

  • Travelwada will deduct 50GBP from your next payout if you cancel a booking over 7 days before the guest’s check-in without a strong reason.
  • Owners have to pay 100GBP to Travelwada if cancel less than 7 days before check-in.

The corresponding days in your calendar will remain blocked if you cancel a reservation.
Travelwada may notify other users that you have canceled a reservation if you cancel before the check-in day. Although you cannot remove this review, you can write a response and explain your side of the story.

Certain host cancellations are not subject to penalties. Cancellation without penalty may be approved by Travelwada if you can prove that you are unable to complete the booking due to extenuating circumstances.

The following are examples of such circumstances:

  • Unexpected changes to government travel requirements.
  • Emergency situations, epidemics, and pandemics are deemed by the government.
  • Governing agencies that prohibit or limit travel to or from a listing’s location (this excludes travel advisory warnings).
  • Military action or other hostilities.
  • Natural disasters.
  • Unauthorized parties or events

Booking reservations must be canceled on time to give guests enough time to adjust their plans, should you be unable to meet them. If you wish to cancel the reservation within 24 hours of the check-in time, you must contact Travelwada directly.

To learn how Travelwada can help your property management business and unlock your growth potential, schedule a call at a time that suits you with one of our travel experts.

Our team of advisors is standing by, ready to assist you. Whether you need help with a new booking or making a change to an existing booking – we can walk you through the process step-by-step.


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