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Concierge Services

March 5, 2023 by Kyara Mihailovich

We believe that each of our clients is unique and their requirements are all different. That’s why we’ve created a full range of services designed to give you all the assistance you need when staying at our beautiful properties. listed on our platform. You can choose as many services as you want, our team specialized in tourism and events, together with the owner of the villa where you want to stay, will take care of your wishes. For an organized tour to the destination of your choice, we recommend our partner Getyourguide, an expert in excursions.

Private chef services

Having a professional chef is a real luxury and is one of the important points of any private rental villa listed on our platform. The villas that have the option of offering Concierge, the chefs available to guests are professional and first class. You can opt for a reservation with a private chef when you rent a villa on our platform

Some villas listed on our website already include meals/drinks in the price, which you can select in advance from a range of delicious dishes from the menus of the villa you reserved.

Food Shopping

If you opt for accommodation without a chef, then we recommend that you contact the owner of the villa to help you with your shopping. We understand that going shopping after a long journey can be inconvenient, especially if you arrive late at night or if you are traveling with children. Some of the villas listed offer pre-stocking services at the villa and can organize your shopping before your arrival. Simply contact the owner of the villa where you have decided to stay and provide a grocery list and one of the villa staff will make a trip to the supermarket for you. A wide range of items can be purchased, from tea and coffee to meat fresh for grilling, salad and fruit, or wines, beers and snacks. All goods are unpacked and placed in the refrigerator and food cabinets. Enjoying a hot cup of tea, feeding hungry mouths and drinking a cold glass of wine when you arrive will really kick off your holiday in style. It allows you to relax knowing that all the essentials are taken care of, especially if you are running late or the supermarkets are closed before you arrive.

Airport transfers services

If you are not renting a car to get from airport to your destination, let us know how many people will be in your party and we can arrange a collection from the airport right at the villa, and of course it will be returned when you leave. Or simply contact the owner of the villa where you made the reservation and he will help you with the transport. Some of the villas listed on our platform have an airoport transfer included in the price.

Activity Planning

If you want to use the services of one of our specialists to help organize various activities and create an agenda for you, we can arrange any event for you, whether it is a family party or a business meeting. Our travel experts can give you lots of suggestions on what to see and where to go for free. If you want a more personalized itinerary, then we recommend our expert tour partner Getyourguide.

  • Concierge Services

  • Concierge services refer to personalized assistance and support provided to individuals or businesses. These services can include a wide range of tasks such as making travel arrangements, booking hotels and restaurants, organizing events, managing household errands, and even providing personal shopping services.

  • Concierge services are designed to save individuals or businesses time and reduce their stress by taking care of various tasks on their behalf. Whether it's arranging transportation, finding the best local activities, or handling administrative duties, a concierge can help streamline processes and enhance convenience.

  • Many hotels, luxury apartment buildings, and high-end establishments offer concierge services to their guests or residents as part of their amenities. Additionally, there are standalone concierge service providers that cater to individuals or companies in need of personalized assistance.

  • If you need help with specific tasks or want to explore the benefits of concierge services, feel free to contact us.

  • Cancellation Policy

  • Our cancellation policy is designed to provide flexibility and convenience to our customers. Here are the key points:

    1. Cancellation before the start of the service: If you need to cancel your reservation or service booking, please do so at least 24 hours before the scheduled start time to avoid any cancellation fees.

    2. Late cancellations or no-shows: Cancellations made within 24 hours of the scheduled start time or no-shows will be subject to a cancellation fee. The amount of the fee may vary depending on the nature and duration of the service booked.

    3. Refunds: In case of eligible cancellations, refunds will be processed within a reasonable timeframe. Please note that any applicable processing fees or non-refundable deposits may be deducted from the refund amount.

    4. Booking modifications: If you need to modify your booking, such as changing the date or time, please contact our customer support as soon as possible. We will do our best to accommodate your request, but it may be subject to availability and additional fees.

  • Please refer to our detailed terms and conditions or contact our customer support for specific information regarding your booking or service reservation. We strive to provide excellent customer service and will assist you in any way we can.